Frequently Asked Questions

What is Burnout Zoo?

Burnout Zoo is a curated home goods store specializing in home textiles and decor — including cushions, throw blankets, rugs, wall art, and handwoven accents — chosen for their warmth, craft, and ability to transform a space into a sanctuary.

What kind of products do you sell?

We carry a carefully selected range of home textiles and decor: cushion covers and filled pillows, knit and faux fur throw blankets, cotton and wool area rugs, canvas wall art prints, tapestries, bath mats, towels, and decorative accessories — all curated around a warm, bohemian, slow-living aesthetic.

Where do you ship?

We ship to customers across the United States and internationally, including countries in Europe and the Middle East. Shipping times and availability vary by destination — you'll see available shipping options at checkout.

How long does shipping take?

Shipping times vary by product, supplier, and destination. Most orders arrive within 7–15 business days. You'll receive a tracking number once your order has been dispatched.

Can I return or exchange an item?

Yes. If you're not happy with your purchase, please contact us within 14 days of receiving your order and we'll do our best to make it right.

How do I care for my textiles?

Care instructions vary by product and are listed on each product page. As a general rule, most of our cotton and knit items are machine washable on a gentle cold cycle. Wool and handwoven pieces are best hand washed or dry cleaned.

How do I choose the right rug size?

For a living room, we recommend a rug large enough for at least the front legs of your sofa and chairs to sit on. For a bedroom, a rug that extends 60cm beyond each side of the bed works well. Each product page includes size dimensions to help you choose.

How can I contact you?

You can reach us through the contact form on our website or via our chat. We aim to respond within 1–2 business days.